A short, plain-English privacy policy.
Gator Fix Tech collects only the details needed to respond to a repair or support request. This policy explains what is collected, why it is used, how long it is kept, and how it is deleted.
Information collected
When you submit the request form, Gator Fix Tech may store your name, email address, optional phone number, preferred contact method, service and delivery preferences, optional appointment preference, and the problem description. A submission timestamp is added for operations and retention management.
Do not submit passwords, payment-card numbers, authentication codes, or unrelated private files through the form. The form does not intentionally collect those items, and it does not store the honeypot or privacy checkbox as customer data.
How the information is used
The information is used only to respond to your request, discuss availability, coordinate service or pickup, prepare a repair estimate, and provide the requested support. Gator Fix Tech does not sell contact submissions or use them for unrelated advertising.
Retention periods
| Record | Retention | After retention |
|---|---|---|
| Unconverted contact request | Up to 24 months after the last activity | Deleted |
| Repair, warranty, accounting, or legal record | Only while needed, and no longer than 7 years when a legal, tax, or warranty reason requires it | Deleted or anonymized |
| Abuse-prevention rate-limit state | Up to 24 hours; it contains only one-way client-key hashes and timestamps | Expired entries removed |
The retention cleanup is available to the operator through scripts/purge-contact-data.php and should be run as part of routine maintenance.
Deletion requests
You may request deletion or correction by using the contact form and writing “privacy deletion” or “privacy correction” in the description. Gator Fix Tech will verify the request before deleting or anonymizing records that are not required for an active repair, warranty, accounting, or legal obligation.
Service providers and security
Requests may be processed by the hosting and database services used to operate the site. Production requests use the configured PostgreSQL database; local development uses a protected JSONL fallback. The site uses HTTPS in production, CSRF protection, server-side validation, a passive honeypot, and rate limiting. No security control eliminates every risk, so please share only what is needed to begin the conversation.
Questions
For a privacy question, start with the request form and identify it as a privacy question. Gator Fix Tech is an independent local business and is not affiliated with the University of Florida.